Contact Us

Questions about your cover? Would you like to report a claim? Or do you need some advice?

Just call or email the relevant department on this page.

Green Cards – Important Information

We are currently experiencing a large demand for Green Cards which may lead to some delays.  To ensure that you receive your Green Card in time please allow at least 7 days before you travel when applying.

Coronavirus Update

COVID – 19 presents an unprecedented challenge to all of us and we are all facing a period of disruption and uncertainty.

Go Girl has activated its Business Continuity Plan and is following Government advice.

We are able to continue to support our customers and are looking to meet all service levels. Please note that any colleague to whom you speak may be working remotely in accordance with Government guidance.

CUSTOMER SERVICES

Contact details

Tel: 0330 024 4747
Fax: 0330 024 4748
customer.services@gogirl.co.uk

Postal Address

Free Post Licence Number
RTLH-EYUS-LCKX
Go Girl
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH

Opening Hours

Monday – Saturday: 08.00 – 20.00
Sunday: 11.00 - 16.00

Bank Holiday's 9.00 - 17.00

ESSENTIAL MAINTENANCE: Customers Services will close at 2PM on Sunday 8th August 2021 for essential maintenance.

REPORT A CLAIM FROM UK

Contact details

Tel: 0330 024 8050
claims@gogirl.co.uk

Postal Address

Free Post licence number RCC 1224
Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR

Opening Hours

24 hours a day, 7 days a week

REPORT A CLAIM FROM OUTSIDE THE UK

Contact details

Tel: +44 1306 747 509
claims@gogirl.co.uk

Postal Address

Free Post licence number RCC 1224
Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR

Opening Hours

24 hours a day, 7 days a week

MOTOR LEGAL - Personal Injury & Uninsured Loss Recovery

Contact details

Tel: 0844 848 2832
gogirl@crusaderassistance.co.uk

Postal Address

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Opening Hours

24 hours a day, 7 days a week

MOTOR LEGAL - Motor Prosecution Defence & Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery

Contact details

Tel: 01384 377000
gogirl@crusaderassistance.co.uk

Postal Address

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Opening Hours

Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)

MOTOR LEGAL - Vehicle Identity Theft

Contact details

Tel: 01384 397757
gogirl@crusaderassistance.co.uk

Postal Address

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Opening Hours

Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)

MOTOR LEGAL - Unlimited Legal Advice Helpline

Contact details

Tel: 01384 887575
gogirl@crusaderassistance.co.uk

Postal Address

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Opening Hours

24 hours a day, 7 days a week

MOTOR LEGAL - PTSD Helpline

Contact details

Tel: 01384 987995
gogirl@crusaderassistance.co.uk

Postal Address

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

Opening Hours

Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)

RAC BREAKDOWN

Contact details

Tel: 0333 202 1867

Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.

Opening Hours

24 hours a day, 7 days a week

ENHANCED PERSONAL ACCIDENT

Contact details

Tel: 0344 770 9000
customerservice@arclegal.co.uk

Postal Address

ARC Legal Assistance Limited
PO BOX 8921,
Colchester
CO4 5YD,


All documentation should be submitted to the above address.

Opening Hours

Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)

KEY COVER

Contact details

Tel: 0330 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement
queries

Please note all stolen keys must be reported to the Police within 48 hours and a crime reference
number obtained.

Postal Address

Specialist Claims
PO Box 1192
Doncaster
DN1 9PU


For validation of your claim and reimbursement of costs incurred please forward the original
invoice(s), receipt(s) and the relevant crime
reference number to Direct Group at the above
address.

Opening Hours

New Claims
24 hours a day, 7 days a week

Existing claims
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)

MIS-FUELLING

Contact details

Tel: 0330 123 2094 for Claims Notification
Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement
queries

Opening Hours

24 hours a day, 7 days a week

COMPLAINTS

We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.

We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Go Girl. Write, email or call us on 0330 024 4747.