Contact Go Girl Insurance

Need to make changes to your policy?

Make changes to your policy at any time in just a few simple steps in your Customer Account

View your policy details and download your policy documents
Make changes to your policy
Renew your car insurance
Upload documentation
Update your auto-renewal preference
Sign In

Christmas Opening Hours

Monday – 23/12/2024 – Normal Hours

Christmas Eve – 24/12/2024 – 9am-5pm

Christmas Day – 25/12/2024 – Closed

Boxing Day – 26/12/2024 – Closed

Friday – 27/12/24 – Normal Hours

Saturday – 28/12/24 – Normal Hours

Sunday – 29/12/24 – Closed

Monday – 30/12/24 – Normal Hours

New Years Eve – 31/12/2024 – 9am-5pm

New Years Day – 01/01/2025 – Closed

Thursday – 02/01/2025 – Normal Hours

FAQs

If you have a query, you may find the answers in our Frequently Asked Questions area.

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CUSTOMER SERVICES
To make changes to your policy, update your personal information or to send us documentation, please use your Customer Account. If you are unable to find what you need in your Customer Account please contact us on the details below.

Tel: 0330 024 4747
Fax: 0330 024 4748
customer.services@gogirl.co.uk

Monday – Friday: 08.00 – 18.00
Saturday: 09.00 – 16.00
Sunday: Closed
Bank Holidays: 09.00 – 17.00

POSTAL ADDRESS
Free Post Licence Number
RTLH-EYUS-LCKX
Go Girl
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH

 

REPORT A CLAIM
If you need to make a claim you can do this online here. To speak to a claims advisor please use the contact details below.

REPORT A CLAIM FROM UK

Tel: 0330 024 8050
24 hours a day, 7 days a week
claims@gogirl.co.uk

REPORT A CLAIM FROM OUTSIDE UK

Tel: +44 1306 747 509
24 hours a day, 7 days a week
claims@gogirl.co.uk

POSTAL ADDRESS
Free Post licence number RCC 1224
Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR

RAC BREAKDOWN
Tel: 0333 202 1867
24 hours a day, 7 days a week

Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to.
Type talk or use the SMS facilities on 07855 828282.

MOTOR LEGAL
Personal Injury & Uninsured Loss Recovery

Tel: 0343 504 4846
24 hours a day, 7 days a week
gogirl@crusaderassistance.co.uk

Crusader Assistance
Kindertons House
Marshfield Bank
Crewe
CW2 8UY

Unlimited Legal Advice Helpline

Tel: 01384 887575
24 hours a day, 7 days a week
gogirl@crusaderassistance.co.uk

Crusader Assistance
Kindertons House
Marshfield Bank
Crewe
CW2 8UY

Motor Prosecution Defence & Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery

Tel: 01384 377000
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk

Vehicle Identity Theft

Tel: 01384 397757
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk

PTSD Helpline

Tel: 01384 987995
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk

POSTAL ADDRESS (Motor Prosecution Defence & Disputes, Vehicle Identity Theft & PTSD Helpline)

Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP

ENHANCED PERSONAL ACCIDENT
Tel: 0330 024 8050
24 hours a day, 7 days a week
claims@gogirl.co.uk

POSTAL ADDRESS
Free Post licence number RCC 1224
Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR

All documentation should be submitted to the above address.

KEY COVER

 

If you would like to make a claim, please telephone the claims administrator on 0333 016 6520 and quote scheme number FLIBTE542 and assistance will be arranged for you.

Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.

New Claims
24 hours a day, 7 days a week

Existing claims
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)

Customer Service Department
Legal Protection Group Limited
8 Pinkers Court
Briarlands Office Park
Gloucester Road
Rudgeway
Bristol
BS35 3QH

MIS-FUELLING
Tel: 0330 123 2094 for Claims Notification
24 hours a day, 7 days a week
Please quote Scheme Ref. 04 605 49

Tel: 0330 102 8684 for Claims reimbursement queries

Financial Difficulties

If you’re struggling with your car insurance payments we’ll do our best to help. Please contact us or call us on 0330 024 4747 to discuss how we can support you.

COMPLAINTS

We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.

We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Go Girl. Write, email or call us on 0330 024 4747.