FAQs

A list of our most frequently asked questions

Car insurance is a legal requirement in the UK, and by law all cars must have at least third party cover at all times. Luckily, it’s easy to buy an affordable car insurance policy from Go Girl.

And at Go Girl, we don’t just offer you high quality car insurance at great value – we aim to help you find the car cover that’s the perfect fit for you. The insurance we provide is straightforward and simple to understand; meaning that you can make decisions about your policy quickly and easily. And to help you further, we’ve put together a list of our most frequently asked questions.

What is voluntary policy excess?

The voluntary excess is chosen by you and is the amount that you must pay, in addition to any compulsory excess, towards a claim where you are deemed to be at fault. Choosing a higher voluntary excess may reduce the premium you pay. With the car insurance quote you get from us online, you can choose to increase your excess and pay a lower premium if you so wish. You should bear in mind though that opting to pay a higher excess only makes sense if it does not exceed the value of your car, and you can easily afford to pay that excess in the event of making a claim. Details of your excesses will be shown on the premium page when you have completed your quote, and on your Policy Schedule and Policy Wording.

What is a young driver excess?

Young drivers excesses apply to any driver on a policy aged between 17-24. These excesses are due in addition to those shown in your Policy Schedule and Policy Wording. Read our policy wording to view our Young Drivers Excess table.

How does a no claims discount work?

Insurance companies reward careful drivers with No Claims Discounts (NCD). Each year that you avoid having to make a claim, we’ll increase the discount that you receive.

Can I use an existing no claims discount?

Yes, if you already have a No Claims Discount (NCD), please send us a copy of proof from your previous insurer, before your new Go Girl policy has been active for 14 days. Your NCD must have been earned on a private car or commercial vehicle policy in an EU country within the last two years and can not be in use on another policy. We can’t accept accelerated NCD, or an NCD that was earned on a company car or fleet policy or as a named driver on somebody else’s policy.

What are the benefits of protecting my no claims discount?

If you have no more than two claims in any five year period, you will not lose any of your No Claim Discount. Protection may be available if you have 1 or more years No Claims Discount.

Do I need to send Go Girl proof of my no claims discount?

Yes, as soon as you can and we must receive it within 14 days. This is essential to validate your car insurance. Your previous Insurer will send you a document detailing how many years no claims discount you have after their policy ends. You must send this to us via email or post (contact details can be found here) within 14 days. We can only accept no claims bonus that has been issued from a policy which ended no more than 24 months ago, and this proof can only be used against one policy at a time. Please be aware that we will not be able to return your proof of No Claims Discount, so please make sure you have made a copy for your own records before sending it through.

How do I cancel my policy?

Different cancellation terms apply depending on how long you have had your policy. Please refer to our terms and conditions and administration services contract. You can cancel by emailing our Customer Service Team at customer.services@gogirl.co.uk or calling 0330 024 4747.

What payment options are available?

You can pay for your car insurance in full by credit or debit card, or you can also choose to spread the cost if you prefer. Please find more details on our terms and conditions page.

Can I drive somebody else's car?

This will depend on a number of factors. If cover for driving other cars is provided, it will be confirmed on the Quote page. Details will also be shown on your Certificate of Insurance under the permitted driver section. Please note that where cover is provided for driving other cars, it is limited to Third Party Only.

How do I add a driver to my policy?

To add a driver to your policy please call our customer services department on 0330 024 4747. Adding a driver may impact your premium with the cost depending on the driver’s details. To save time make sure you get as much information as possible about the additional driver before you call. You will need the drivers name, date of birth, date they became resident in the UK. occupation, licence type and date obtained and details of any accidents/claims, convictions and medical conditions and what they will be using the vehicle for.  You can add up to four additional drivers to the policy in total.

Why do I need to send a copy of all drivers' licences?

By reducing the risk of fraudulent activity it enables us to offer you the best value premium. Just one of the ways we do this is to ensure we always collect copies of drivers’ licences to ensure the information people have given us is correct.

can i use my car for work and business?

We offer different levels of business use. Be sure to read the options carefully when filling out the online application to make sure that you select the right use for your requirements. If you need to change the use later on in the policy, you can call our Customer Services Team on 0330 024 4747. If the change is as result of you or an additional driver changing their occupation don’t forget to let us know so we can make sure you have the correct cover.

Is breakdown cover included?

No, breakdown cover isn’t included in the policy itself, but we’ve teamed up with the RAC so that you can purchase cover as an additional product if you require. To find out which level of cover is suitable for you, please visit our Policy Features and Benefits page.

Can I drive abroad?

You’ll be pleased to know that you are covered to travel abroad to the EU but please note that unless you’ve told us in advance of your travel plans, your cover provided will be restricted to the minimum required in the countries you’re visiting. However, please do get in touch to let us know your travel plans for the EU as we will provide full policy cover for up to 13 weeks free of charge. If you are travelling outside the EU please drop us an email including the details of which countries you are visiting and your departure and return dates and we may be able to arrange suitable cover for you. See our full Policy Wording  for more information.

If you require a green card to be produced, please contact our Customer Services.

Can I use my own car to sit my driving test?

Yes! You can absolutely sit your driving test in your own car if it is insured with us. Just keep in mind that you must still have a qualified driver, who meets the DVLA criteria, sit next to you at all times whilst you are driving. If you pass your driving test, be sure to let us know so that we can update your policy.  

Can I learn to drive in my own car? Is this covered?

Yes! If your car is insured with us then you can use the car to get in extra experience before you sit you test. You must have a qualified driver, who meets the DVLA criteria, accompany you at all times and display ‘L’ plates. You may want to add the person who will supervise you to your policy as a named driver so that they can take over the driving if you get stuck. Just be sure to tell us when you have passed your test so that we can update your policy.

What happens if I pass my driving test?

Give us a call as soon as possible after passing your test to update your policy so that you are covered as a full licence holder. It is likely that there will be a change in premium, but it is important that your policy is updated so that you are fully covered.

I struggle to hear on the phone, how else can I contact you?

No problem, when you buy a policy with us we email you a link to your Customer Portal where you can view and upload all of your documents without needing to call us. You will also find a form on your document portal which you can use to nominate a friend or family member to speak on your behalf. If ever you do need to speak to us you can always email Our Customer Services Team at customer.services@gogirl.co.uk .

What if my details or circumstances change?

You must let us know immediately of any changes to your circumstances as filled out in your policy details. This includes, but is not limited to, accidents (whether you were at fault or not), thefts (of or from the vehicle), disqualifications, convictions (motoring and criminal), change of your address, health matters, make and model of your vehicle, occupation (full or part time), use of your vehicle, vehicle modifications (cosmetic or performance enhancing), drivers, annual mileage, type of driving licence, changes of licence e.g. when you pass your driving test and the date the driving test was passed. Changes to your details may affect your premium. If you are unsure if you need to advise us of the change please contact us by email customer.services@gogirl.co.uk

Will my cover begin immediately?

If you have requested an immediate start date then yes, you’ll be pleased to know that your cover will start as soon as you have made a successful purchase. Alternatively, your cover will begin on the date you have selected. You will receive an email confirming your purchase and you will be able to view the start date and time of the policy in your policy documentation.  An email will be sent giving you access to your secure documents portal where you can view and download your policy documents.

Is my payment secure?

To ensure the highest standard of online payment security, all transactions are supported by 3D Secure, which is designed to ensure enhanced security and strong authentication when you use your debit or credit card for online purchases. Depending on the type of card you are using it is called MasterCard SecureCode or Verified by Visa. To learn more about Verified by Visa and MasterCard SecureCode, please visit the official Visa and MasterCard websites via the links below:

> read more about Verified by Visa > read more about MasterCard Securecode

Do I need a green card for driving abroad?

Whether you need a Green Card will depend on which country you plan to drive in and if you will be taking a trailer or caravan.

You don’t need a green card for your main vehicle if you are driving in the EU – this includes Ireland, Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Norway, Serbia, and Switzerland. If you are towing a trailer or caravan, you will still be required to carry a Green Card as proof of insurance.

If you are travelling to a country outside of the EU you will likely be required to carry a Green Card.

For example you may need to carry a green card to drive in Albania, Azerbaijan, Belarus, Moldova, Russia, Turkey and Ukraine.

For the most up to date information on countries that require a Green Card, visit the Government website.

What to do if you need a Green Card

If you are visiting a country that requires a Green Card please contact our customer services team or email us the following details:

  • the start and end date of your journey
  • the countries you are going to visit
  • your policy number
  • your address

You must have a printed copy of the document with you when driving. Electronic versions (e.g., screenshots as well as PDF copies on smart phones) will not be accepted by any authorities who require the Green Card to be produced for inspection.

Do I need an international driving licence?

Depending on the country you will be driving in and the type of driving licence you have, you may require an International Driving Permit (IDP).

For the most up to date information including a full list of countries, their driving licence requirements and how to get your IDP, please visit the Government website.

I am no longer driving my car, do I need insurance? Can I suspend my policy?

It’s a legal requirement for your vehicle to be insured, unless it has been registered with a SORN and is declared off the road with the DVLA. You can find out more about how to SORN your vehicle here. Also although you may be using your car less, depending on your level of cover for your vehicle, you will still be covered if your vehicle is stolen or is accidentally damaged.

I have been furloughed as result of the coronavirus and I am having difficulty making my insurance payments, what can I do?

If you are having problems meeting your payments, please call us as early as possible so we can discuss your options and see if we can help. Don’t cancel any direct debit payments through your bank as this can result in your policy being cancelled.

My MOT is due to expire and I am self-isolating. Will my insurance still be valid?

Your insurance will remain valid, as long as your car remains roadworthy. However, you must follow Government guidelines in order to ensure you’re still driving legally.

Visit the Government website for up to date guidance on Coronavirus and getting an MOT.

It is a condition of your policy to make sure that your vehicle is in a roadworthy condition so please make sure you still take the time to carry out basic vehicle checks such as checking tyre pressure/tread, water levels, ensuring windscreen liquid and oil are at the correct levels and that lights work.

Should you be self-isolating and require someone else to drive your vehicle to or from the MOT centre then you must ensure they are insured to drive your vehicle.

Do I need to inform you if my occupation has changed, or if I now need to drive for work?

If your occupation or the nature of your employers business has permanently changed or you have stopped working:  You must tell us to ensure that you are covered.

You are working as a courier, driver or chauffeur or you work in the motor trade:  In this instance please contact us to discuss your policy requirements.

WHAT IF I LIVE ON THE NORTHERN IRELAND BORDER?

Your annual Insurance Certificate will cover you to travel in and out of Southern Ireland, providing your home address remains within Northern Ireland

Do you offer Multi car cover?

Unfortunately, we do not offer an annual multicar policy, however if you have an existing policy with us, then you can request to add an extra vehicle to your policy on a temporary basis up to 2 times in a 12 month period, for up to 30 days at a time. An additional premium and / or fee may be due.

What happens if I have missed my renewal date?

Taking out a new policy with us is simple, click here to apply for a new policy.

Do you insure men?

We specialise in car insurance for Women, but we do offer cover to Men as well. Indeed, many Men find us to be very competitive!

Do you offer black box policy or will my policy have a black box?

There is no requirement to have a black box fitted or to record your driving in any way. We are not currently offering a black box policy. 

Do I need to tell you about my University address?

You should tell us of any changes to your circumstances, including your address, even if you are only staying at the University address during term time. Our advisors will discuss with you and let you know if the policy needs to be updated.

English is not my first language; can I get a friend to speak to you instead?

We can speak to a friend or family member on your behalf with your permission. We will supply a form with your welcome pack so that you can give us the name of the person who will speak for you. All that you need to do is fill this in and return it via email or upload it to your Customer Document portal.

How do I stop my renewal?

If you don’t want to renew your policy, check your renewal letter to see if we have stated that the policy will automatically renew, or if we have asked you to tell us if you do want to renew. If you were issued with an ‘automatic’ renewal, you can click here to tell us not to renew your policy. If you were issued with a ‘manual’ renewal letter, then this means that you only need to contact us if you want to accept the renewal, otherwise your policy will lapse on the expiry date shown on your certificate.