Contact Us
Questions about your cover? Would you like to report a claim? Or do you need some advice?
Just call or email the relevant department on this page.
Green Cards – Important Information
We are currently experiencing a large demand for Green Cards which may lead to some delays. To ensure that you receive your Green Card in time please allow at least 7 days before you travel when applying.
Coronavirus Update
COVID – 19 presents an unprecedented challenge to all of us and we are all facing a period of disruption and uncertainty.
Go Girl has activated its Business Continuity Plan and is following Government advice.
We are able to continue to support our customers and are looking to meet all service levels. You can assist us to maintain service by using email wherever possible.
If your call is urgent and your contact cannot be resolved by email, we will seek to answer it, however please note that any colleague to whom you speak may be working remotely in accordance with Government guidance.
CUSTOMER SERVICES
Contact details
Tel: 0330 024 4747Fax: 0330 024 4748
customer.services@gogirl.co.uk
Postal Address
Free Post Licence NumberRTLH-EYUS-LCKX
Go Girl
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH
Opening Hours
Monday – Saturday: 08.00 – 20.00Sunday: 11.00 - 16.00
Bank Holiday's 9.00 - 17.00
REPORT A CLAIM FROM UK
Contact details
Tel: 0330 024 8050claims@gogirl.co.uk
Postal Address
Free Post licence number RCC 1224Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR
Opening Hours
24 hours a day, 7 days a weekREPORT A CLAIM FROM OUTSIDE THE UK
Contact details
Tel: +44 1306 747 509claims@gogirl.co.uk
Postal Address
Free Post licence number RCC 1224Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR
Opening Hours
24 hours a day, 7 days a weekMOTOR LEGAL EXPENSES INSURANCE
Contact details
Tel: 0208 487 0597gogirl@crusaderassistance.co.uk
Postal Address
Crusader AssistanceGround Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP
Opening Hours
New ClaimsMonday – Friday : 08.00 – 20.00
Saturday : 09.00 – 16.00
Sunday : 10.00 - 16.00
Bank Holidays : 10.00 – 14.00 (excl. Christmas)
Existing Claims
Monday – Friday : 09.00 – 19.00
Saturday : 09.00 – 13.00
MOTOR CONTRACT DISPUTE ADVICE
Contact details
Tel: 0208 487 0597gogirl@crusaderassistance.co.uk
Postal Address
Crusader AssistanceGround Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP
Opening Hours
New ClaimsMonday – Friday : 08.00 – 20.00
Saturday : 09.00 – 16.00
Sunday : 10.00 - 16.00
Bank Holidays : 10.00 – 14.00 (excl. Christmas)
Existing Claims
Monday – Friday : 09.00 – 19.00
Saturday : 09.00 – 13.00
RAC BREAKDOWN
Contact details
Tel: 0333 202 1867 Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to Type talk or use the SMS facilities on 07855 828282.Opening Hours
24 hours a day, 7 days a weekENHANCED PERSONAL ACCIDENT
Contact details
Tel: 0344 770 9000customerservice@arclegal.co.uk
Postal Address
ARC Legal Assistance LimitedPO BOX 8921,
Colchester
CO4 5YD,
All documentation should be submitted to the above address.
Opening Hours
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)KEY COVER
Contact details
Tel: 0330 123 2094 for Claims Notification Please quote Scheme Ref. 04 605 49 Tel: 0330 102 8684 for Claims reimbursement queriesPlease note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.Postal Address
Specialist ClaimsPO Box 1192
Doncaster
DN1 9PU
For validation of your claim and reimbursement of costs incurred please forward the originalinvoice(s), receipt(s) and the relevant crimereference number to Direct Group at the above address.
Opening Hours
New Claims24 hours a day, 7 days a week
Existing claims
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)
MIS-FUELLING
Contact details
Tel: 0330 123 2094 for Claims Notification Please quote Scheme Ref. 04 605 49 Tel: 0330 102 8684 for Claims reimbursement queriesOpening Hours
24 hours a day, 7 days a weekCOMPLAINTS
We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.
We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Go Girl. Write, email or call us on 0330 024 4747.
