Contact Go Girl Insurance
Need to make changes to your policy?
Make changes to your policy at any time in just a few simple steps in your Customer Account
Make changes to your policy
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Upload documentation
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FAQs
If you have a query, you may find the answers in our Frequently Asked Questions area.
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CUSTOMER SERVICES (policy queries and amendments)
Web Chat – Click Chat with us on the current screen
Tel: 0330 024 4747
customer.services@gogirl.co.uk
Monday – Friday: 08.00 – 18.00
Saturday: 09.00 – 16.00
Sunday: Closed
Bank Holidays: 09.00 – 17.00
POSTAL ADDRESS
Free Post Licence Number
RTLH-EYUS-LCKX
Go Girl
St James House
27-43 Eastern Road
ROMFORD
RM1 3NH
REPORT A CLAIM
REPORT A CLAIM ONLINE
New claims can be reported online here.
REPORT A CLAIM FROM UK
Tel: 0330 024 8050
24 hours a day, 7 days a week
REPORT A CLAIM FROM OUTSIDE UK
Tel: +44 1306 747 509
24 hours a day, 7 days a week
Existing Claims
If your query is in relation to repairs to your vehicle then please call 0330 024 8050 (option 2 then 2).
24 hours a day, 7 days a week
ALL OTHER QUERIES
For all queries contact our claims department by email or telephone.
Tel: 0330 024 8050 (option 2 then 5)
claims@gogirl.co.uk
Monday – Friday: 10.00 – 16:00
Saturday – Sunday: Closed
Bank Holidays: Closed
POSTAL ADDRESS
Free Post licence number RCC 1224
Go Girl Claims
150 South Street
Dorking
Surrey
RH4 2BR
RAC BREAKDOWN
24 hours a day, 7 days a week
Members with hearing difficulties will need to prefix 18001 before dialling the relevant number to be connected to.
Type talk or use the SMS facilities on 07855 828282.
MOTOR LEGAL
Personal Injury & Uninsured Loss Recovery
Tel: 0330 024 9852
24 hours a day, 7 days a week
gogirl@crusaderassistance.co.uk
Crusader Assistance
Kindertons House
Marshfield Bank
Crewe
CW2 8UY
Unlimited Legal Advice Helpline
Tel: 01384 887575
24 hours a day, 7 days a week
gogirl@crusaderassistance.co.uk
Crusader Assistance
Kindertons House
Marshfield Bank
Crewe
CW2 8UY
Motor Prosecution Defence & Disputes relating to vehicle service, repairs, purchases, leases, unenforceable parking fines, motor insurance database & uninsured driver recovery
Tel: 01384 377000
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk
Vehicle Identity Theft
Tel: 01384 397757
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk
PTSD Helpline
Tel: 01384 987995
Monday – Friday : 09.00 – 17.00 (excl. Bank Holidays)
gogirl@crusaderassistance.co.uk
POSTAL ADDRESS (Motor Prosecution Defence & Disputes, Vehicle Identity Theft & PTSD Helpline)
Crusader Assistance
Ground Floor
13 Castle Mews
Hampton
Middlesex
TW12 2NP
KEY COVER
If you would like to make a claim, please telephone the claims administrator on 0333 016 6520 and quote scheme number FLIBTE542 and assistance will be arranged for you.
Please note all stolen keys must be reported to the Police within 48 hours and a crime reference number obtained.
New Claims
24 hours a day, 7 days a week
Existing claims
Monday – Friday : 09.00 – 17.00 (excluding Bank Holidays)
Customer Service Department
Legal Protection Group Limited
8 Pinkers Court
Briarlands Office Park
Gloucester Road
Rudgeway
Bristol
BS35 3QH
Financial Difficulties
If you’re struggling with your car insurance payments we’ll do our best to help. Please contact us or call us on 0330 024 4747 to discuss how we can support you.
COMPLAINTS
We aim to deliver the highest level of service to you. However if you’re ever dissatisfied with how we’re managing your policy please tell us as soon as possible. We take all complaints extremely seriously and always try to resolve them promptly. Full details of our complaint procedure is shown in our policy wording.
We’d like to know what you think of our service so that we can make sure it meets your expectations. We’re keen to address any criticism and keep improving Go Girl. Write, email or call us on 0330 024 4747.